Complaint.

McDonalds Customer Service.



Coming back from Brighton Breeze earlier in the year, we popped into McDonalds for breakfast.

A bit of a fiasco ensued as detailed in my letter of complaint which I attach below...









Good Afternoon,

I am writing to complain in the strongest possible terms about the service I received yesterday (Sunday 6.10.13) at Mcdonalds.

Queuing from 10:20 for fast food, there were i.r.o. 30 odd people waiting for breakfast. Then at 10:30 on the button, the menu boards were all flipped over. That's it, no more breakfast here's the lunch menu.

Lots of people arguing with the apparent manager, a big woman with a badly executed tattoo, a mans shirt & haircut, but to no avail.

I quietly bought a big mac, sat down to eat it and watched the other folk queuing, simply disperse.

In minutes from a scrum to just 3 people. This is surely not the way to do business.

Mcdonalds website does not want to supply contact numbers or staff names so I'm obliged to take it up with you.

(Cobham Services - M25)

Can you please identify the woman in question, (who also interrupted the young lad serving me. He was about to pass my coffee when she made him put it down and help her with a poster), and forward my complain to her management.

I look forward to reading their response.

Yours sincerely,

Bernard Fishtrousers.



After a bit of a delay, during which Cobham forwarded my complaint to McDonalds, I received a reply...



Dear Mr Fishtrousers

It is apparent we owe you two apologies. First and foremost for your experience you received when visiting our restaurant and secondly for the fact you were not contacted sooner regarding the issue.

I have read your email with great attention and completed my own investigation into the matter, statements from staff, viewing CCTV etc. It seems there was a clear service barrier on the day in question and like yourself many people may have been disappointed with the swift change over from breakfast to lunch. I apologise to you sincerely that you or anyone else bared the brunt of this.

I can assure you that during the investigation the manager on duty was spoken to and corrective coaching was provided to help the manager in the future make more of a smart decision when changing the menus.

I hope you can accept my apology and hope you would be kind enough to supply me with your contact details so I would be able to compensate you some way with a complimentary voucher. This could be used in any McDonalds you visit.

Look forward to hearing from you

Kind Regards

- I'll not name him here -

Assistant Manager - Cobham McDonalds



So this morning, I received a complimentary voucher, posted to my home here in Derby, to be used at Cobham and expiring 31.12.13

It beggars belief.

 

quality!

 

Get a life Bernard I'll make you a sausage sandwich if I see you

 

they do a nice turkey sandwich

 

I think that calls for a letter of complaint about the response to your letter of complaint.

 

Surely the expiry date is an oversight. He's probably dealing with loads of complaints if that's how they work there.

 

Perhaps the Assistant Manager was overuled by the Manager in retaliation for being subjected to "corrective" coaching . Nice bit of PR worth progressing further if only in a letter to the Daily Mail.

 

mcdonalds drive throu get food drive off ring 5 mins later saying you was missing this and that they give you a number to return another day for a freebie


{apparentley so i heard }

 

I cant call myself healthy or eat only healthy food but i dont and will not eat mcdonalds,it is not food!
Do yourself a favour and google "bigmac left on the counter for a year" or something similiar.
Basically they simulated an average kitchen counter and left the burger for 1 year.
Guess what? No mould grew on the burger or the fries,they just changed colour?
Have you not heard of Jamie Oliver and his macdonald factory visit?
I would take that voucher and throw it in the bin.
Just my opinion dont take offence.lol

 

Does this mean McDonalds food is salmonella etc free?!

 

I think its free from everything,i dont know?
Its rubbish!

 

I have to be honest and agree with woody ffs get a life!

 

Burger king all the way

 

kfc for me

 

I thought this was a p1sstake letter, it's not a serious one is it?

 

Ooh ! what about all the little pasty shops ?

 

hello, mcdonalds helpline, whats your beef?